This website, www.smh.eus is owned by Asociación Salvamento Marítimo Humanitario (hereinafter SMH), with CIF number G75144584 and registered office in Aritzbatalde, 4 in the town of Zarautz (20800) in the province of GIPUZKOA (SPAIN) .


Having said the foregoing and in compliance with the provisions of Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and the Free circulation of these data, as well as in compliance with the provisions of current regulations, we proceed to provide complete information on the points indicated below:

The person responsible for processing your personal data is:

Humanitarian Maritime Salvage Association (SMH)

C.I.F. G75144584

Aritzbatalade, 4 – 20800 ZARAUTZ (GIPUZKOA).

T. 606 46 00 75

You can contact your Data Protection Officer at the email address gestiones@smh.eus.

Data processed, record of treatment activities and their purpose. Regarding the treatment of the personal data that you provide us, or any other that may arise as a consequence of the execution of the service entrusted to us, inform them that they will be incorporated into the existing data processing system and whose ownership and responsibility is of Asociación Salvamento Marítimo Humanitario, expressly consenting to the processing of said personal data in a lawful, loyal, transparent, adequate, pertinent, limited, exact and updated manner for:

Send you information that may be of interest to you.

Attend to your requests.

Without prejudice to the obligation to accept the Newsletter, the user gives his express consent to receive electronic communications from Asociación Salvamento Marítimo Humanitario.

Children under 18 years of age may only use the websites under the supervision of a parent or guardian.

For these purposes, the user can provide the following information: name and surname, email or any other information required in the corresponding form, as well as the information provided in the message.

We do not make automated decisions based on profiles, except for advertising personalization and internet fraud prevention.

The period of conservation of personal data is the time necessary to comply with the legal obligations related to our activity.

In case of subscription to newsletters the email will be kept until the user unsubscribes.

The information collected by our cookies is also kept for a maximum period of 2 years.

Legal basis for the processing of personal data.

The processing of personal data is based on the informed consent obtained in accordance with the provisions of the legislation given when completing the check box required by the website.


No personal data is transferred to third parties.


The user at any time may exercise their rights of access, rectification, limitation of treatment, deletion, opposition, portability and the right not to be subject to individualized decisions, by addressing a written and signed request, including their name, surname and photocopy of the D.N.I. or other valid supporting document, to Asociación Salvamento Marítimo Humanitario at the ordinary email address indicated above or email gestiones@smh.eus

The exercise of these rights is free, unless unfounded or excessive requests are made, in which case the user will bear the cost of processing the request.

Also inform you that you can contact the competent Control Authority to present the claim that you consider appropriate.


When you download or use applications created by Asociación Salvamento Marítimo Humanitario (SMH) or use its website (www.smh.eus) and request or consent to location services, where appropriate, we may receive information about your location and your mobile device or tablet, including a unique identifier for it. We may use such information to provide you with location-based services, such as search results and other personalized content.

Most mobile devices allow you to disable such location services.


Asociación Salvamento Marítimo Humanitario (SMH) informs that it has adopted the technical and organizational measures necessary to maintain the level of security required in attention to the personal data processed and also has the necessary mechanisms in place to prevent as far as possible unauthorized access , subtractions, unlawful modifications and loss of data.

In the aforementioned sense, we treat personal data using encryption through Security Certificates that encode the information provided by the user.

We have physical, electronic and procedural security systems in relation to the collection, storage and disclosure of the user’s personal information. Our security procedures mean that we may occasionally request proof of identity before providing you with confidential information.


In compliance with current regulations, Asociación Salvamento Marítimo Humanitario (SMH) is committed to fulfilling its obligation of secrecy of the personal data that the user provides us while browsing this website and its duty to keep them in a safe way. confidential.

These Sales Conditions regulate the distance sales relationship between SMH and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, to the Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15 / 1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Services of the Company of the Information and Electronic Commerce.

SMH reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions of Sale. Said modifications may be made, through its website, by any legally admissible form and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones. However, Asociación Salvamento Marítimo Humanitario (SMH) reserves the right to apply, in certain cases, Particular Contracting Conditions in preference to these General Conditions of Sale when it deems it appropriate, announcing them in a timely manner.

As a user or client you expressly declare to know, understand and accept the Terms of Use and these General Conditions of Sale. In the same way, you declare to be of legal age and to have the legal capacity and to act necessary for accessing and contracting through the www.smh.eus website.

To purchase our products you can go to any of the product sections of the website itself, select the product that interests you, and specify the quantity you want to buy, include it in your shopping cart, and you can continue shopping or you can proceed to finalize the purchase, where you will be told how to pay the amount. The shopping cart will be updated with each addition.

If you encounter any difficulties or have any questions, you can contact us via email tiendaonline@smh.eus

In the event that a reference is not available at the time of purchase, we will inform you, if possible, of the date on which it is expected to be received, or we will give you the possibility of registering your email address so that we will notify you when it arrives. . You can also contact us at the email address tiendaonline@smh.eus

It is not an essential requirement that you register as a user of the website. Yes, it is that you fill out the “Billing Data” and “Shipping Data” form to be able to buy online. In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, Asociación Salvamento Marítimo Humanitario (SMH) informs users that the personal data collected during the purchase process will be entered in a file under their responsibility. , in order to process these actions by the user and manage subsequent actions derived from them. Likewise, Asociación Salvamento Marítimo Humanitario (SMH) informs of the possibility of exercising the rights of access, cancellation, rectification and opposition by writing to Asociación Salvamento Marítimo Humanitario – Aritzbatalde, 4. in the town of Zarautz (20800) of the province from GIPUZKOA (SPAIN). As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any variation and that we have the consent to use it in order to retain the relationship between the parties.

After the purchase process, the client will receive a confirmation of the same by email, it is essential that during the purchase process you identify yourself with a valid email. If you do not receive confirmation within 24 business hours from the completion of the order, contact the Asociación Salvamento Marítimo Humanitario (SMH) by email tiendaonline@smh.eus

Once we know that you have received your order, it will be completed and you will automatically receive the invoice in the email you have provided in the purchase process.


In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity.

In compliance with current regulations, Asociación Salvamento Marítimo Humanitario (SMH) offers information on all items for sale, their characteristics and prices. However, Asociación Salvamento Marítimo Humanitario (SMH) reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time by the website will be governed by the General Conditions of Sale in force in each case. Likewise, Asociación Salvamento Marítimo Humanitario (SMH) will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.


Our prices are expressed in euros and include the corresponding VAT according to the regulations in force at all times, except for the MILES that do not have VAT as they are considered donations to the Humanitarian Maritime Salvage Association (SMH).
Prices do not include transportation, which is indicated later on the invoice.


The customer may pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice.

Credit card: Through the bank’s online payment system, this being a secure platform.

PAYPAL: Through the PAYPAL online payment system, this being a secure platform.

Bank transfer: The customer who chooses this payment option will receive an email, once the order is completed, with the bank details necessary to pay the order amount.

Asociación Salvamento Marítimo Humanitario (SMH) agrees to prepare the order to proceed with its shipment within 5 days after confirmation of payment for the same. For these purposes, they are not counted on Saturdays, Sundays or holidays.

The availability of products offered by Asociación Salvamento Marítimo Humanitario (SMH) may vary depending on customer demand. Although the Humanitarian Maritime Salvage Association (SMH) updates the stock periodically, the product requested by the customer may be out of stock at that time.

In case of non-execution due to unavailability, the client will receive an informative email and in a maximum of 30 days the amounts paid for the canceled order will be paid.

In case of unavailability, Asociación Salvamento Marítimo Humanitario (SMH) will be able to supply, without a price increase, a product with similar characteristics, that has the same or superior quality.

When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the supplier and owner accounts will be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable before the Asociación Salvamento Marítimo Humanitario (SMH) to compensate for the damages and losses caused as a result of said cancellation.


Any observation on the merchandise received must be notified within 10 days of receiving it at tiendaonline@smh.eus, indicating the full name of the customer making the claim, the order number or reference, and the details of the claim explained clearly and concisely, as well as a contact address and telephone number.

If the client wishes to file a claim, the company name of Asociación Salvamento Marítimo Humanitario (SMH) is located in Aritzbatalde, 4. in the town of Zarautz (20800) in the province of GIPUZKOA (SPAIN).

Any variation on the sales prices will not be applied to the already confirmed orders, which will keep the prices agreed in the order.

The order will not be prepared until confirmation of payment of the corresponding amount is received. In the case of making payment by bank transfer, the order will not be prepared until a copy of said bank transfer is sent to tiendaonline@smh.eus


The prices of the articles do not include transport, which must be explicitly selected in the order. To know the conditions and prices on transport, both for shipments and returns, see our rates in «Shipping costs»


As detailed in the previous section “Claims” given the specific nature of the product supplied by Asociación Salvamento Marítimo Humanitario (SMH), no returns are allowed except in the cases detailed below:

That the order supplied by Asociación Salvamento Marítimo Humanitario (SMH) does not coincide with the article / s and / or qualities requested by the client in the order.

That the items received are found to be defective or do not comply with the specifications described on the Web of the Humanitarian Maritime Salvage Association (SMH) www.smh.eus

To proceed with the return in the previous cases, it is necessary to present the purchase invoice together with the returned material.

If your case meets the conditions described above, the return process will be carried out using the “Automatic Return Procedure” described below. If the reason for your return need is not included in the aforementioned cases, please contact the Asociación Salvamento Marítimo Humanitario (SMH), either by phone at (+34) 606460075 or by sending an email to tiendaonline@smh.eus With a brief description of your reason for return, we will treat your case individually with the aim of obtaining your maximum satisfaction.

In no case will any merchandise be accepted at Asociación Salvamento Marítimo Humanitario (SMH) with postage due (freight to be paid by SMH), or any material that has not previously gone through the process described above.

Any material received at Asociación Salvamento Marítimo Humanitario (SMH) and that does not comply with these conditions, either postage due or paid will be returned to its sender, and Asociación Salvamento Marítimo Humanitario (SMH) will not be responsible for the costs and / or damages that this could cause to the client.


If you have any questions regarding the privacy of Asociación Salvamento Marítimo Humanitario (SMH), please send us an email detailing your query and we will try to resolve it.

Asociación Salvamento Marítimo Humanitario (SMH) may modify and update this Privacy Policy at any time without prior notice. Please always check that you are aware of our Privacy Policy, Cookies Policy and the Terms and Conditions of Use to be informed at all times of the content that is collected through the Web, how we use it and the circumstances under the which could be disclosed to third parties. The user will be automatically bound by the conditions of use that are in force at the time they access the Web, so they should periodically read this document. To facilitate the control of the latest version, the document’s update date is indicated at the bottom of the document.


And in the same way, you recognize the possibility of rejecting the treatment of data or information, rejecting the use of cookies by selecting the appropriate settings for this purpose in your browser. Although this option of blocking Cookies in your browser may not allow you to fully use all of the Website’s features.


The relationship between the client and the Humanitarian Maritime Salvage Association (SMH) will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises, the parties expressly submit to the ordinary jurisdiction of the courts of San Sebastián – Donostia, complying with the rules on jurisdiction and competence in this regard. Asociación Salvamento Marítimo Humanitario (SMH) is domiciled in Zarautz in the province of Gipuzkoa (Spain).